At Isla Strings, we strive to ensure that you are satisfied with your purchase of audio equipment, musical instruments, and recording gear. Please read our return and refund policy carefully.
Returns
If you receive a damaged, defective, or incorrect product, you may request a return within 7 days of delivery. To initiate a return, please contact our customer support at [email protected] with your order details and photos of the product issue.
Refunds
Refunds are issued only after we verify the returned product. For returned items, we will refund the full purchase price paid via cash on delivery upon inspection. Refunds may take up to 7 business days to process after we receive the returned product.
Non-Returnable Items
Please note that we cannot accept returns for products that have been misused, damaged after delivery, or opened and used in a way that affects their resale value, except in the case of defective or damaged items.
Exchange
Currently, we do not offer direct exchanges. If you wish to receive a different product, you may return the original item as per our return policy and place a new order.
How to Contact Us
For returns, refunds, or questions about this policy, please reach out to us [email protected].